ONLINE BUSINESS MANAGEMENT SERVICES
Project Management
- Set and manage project expectations with all internal stakeholders
- Define the overall scope of the project
- Establish and manage project processes
- Prioritize tasks of the project
- Create and continuously update the project documentation
- Ensure project tasks are executed and reviewed within predefined scope
- Coordinate and track various projects through their entire lifecycle
- Deliver projects on time ensuring quality standards are met
- Provide status reports to executives/owners
- Highlight potential risks and act proactively to resolve issues
- QA all project deliverables
- Manage projects through KPIs
- Continuously follow up on project risks and opportunities
Team Coordination
- Manage team workload and tasks
- Organize and lead team meetings
- Facilitate communications among all team members
- Mentor, motivate, and supervise team members
- Partner with all team members to ensure work can be completed according to demands
- Ensure all team members are equipped with the material and/or information they require to complete their tasks
System and Process Management
- Audit of current processes, programs + systems
- Creation of, editing of, and management of SOPs
- Optimization + integration of systems and processes
- Organization and management of task management system
- Management of email campaign strategy
Client Coordination & Communications
- Act as main point of contact for customers
- Client onboarding
- Client offboarding
- Inbox Management
- Lead Captures + Management
- Coordinate with clients to answer questions, communicate deadlines, etc.
- A focus on customer satisfaction
Business Administration Management Support
- Inbox Management
- Calendar + Schedule Managemen
- Business Strategy Sessions + suggestions for improvement of processes success
